A JEWELLERY WORLD FAQS
ORDER
Once an order is confirmed, modifications may not be possible. If you wish to cancel the order please reach out to us at info@ajewelleryworld.com and we will do our best to help you.
Please contact our customer support at info@ajewelleryworld.com as soon as possible if you need to change your shipping address. Changes may not be possible after the order has been dispatched.
If you have a promotional code for our site, it's super simple to use. Just pop the code into the box labeled 'Discount code' at checkout, hit 'Apply,' and if your basket meets the offer conditions, your code will do its magic!
If you encounter any difficulties while placing your order, reach out to us at info@ajewelleryworld.com for assistance.
DELIVERY
For now, we offer international shipping to the United States, Canada, and Australia. We're actively working to expand our shipping reach, and more countries will be added soon. Stay tuned for updates on additional shipping destinations!
Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to track your package.
If your order is delayed beyond the estimated delivery time, please contact us at info@ajewelleryworld.com for assistance.
If you receive a damaged or incorrect item, please contact our customer support at info@ajewelleryworld.com with your order number and a photo of the issue for prompt assistance.
If your package is marked as delivered but hasn't arrived, contact us at info@ajewelleryworld.com for assistance. We can work with the courier to investigate the issue.
RETURNS
To initiate a return, please contact us at info@ajewelleryworld.com, and our team will assist you through the return process. Provide relevant details, and we'll guide you on the necessary steps for a smooth return experience
Our return policy, including eligibility, timeframes, and conditions, can be found on the Returns page. Please review this information before initiating a return.
You have 30 days to initiate a return. For more detailed information, including eligibility criteria and instructions, please refer to our Returns page on the website.
The item should be returned in its original packaging. Please ensure that the item is returned as it was sent, including the original packaging, to facilitate a smooth return process.
You can return items if you change your mind. However, please note that we don't accept returns on earrings due to hygiene reasons. For more details and specific conditions, please refer to our Return policy on the website.
PRODUCT
At A Jewellery World, we elevate our designs with the luxurious touch of 18k gold plating, seamlessly blending sophistication with durability. Our S925 silver and 316L stainless steel pieces undergo a meticulous gold-plating process, creating a stunning finish that exudes timeless elegance. This combination ensures not only the enduring beauty of precious metals but also a touch of opulence that complements your style with every wear
Clean your S925 silver jewellery with a soft cloth and store it in a dry, cool place to prevent tarnishing. Find more information at product care page.
316L stainless steel is a corrosion-resistant steel often used in jewellery. It's durable, tarnish-resistant, hypoallergenic and is water-resistant. It can be worn in water without damage.
